Our FAQ Page

Credit Cards.
We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e., the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order. For online purchases, we do not accept any other form of payment.

Online Ordering.
You can shop 24 hours a day on our website. For online orders we accept Visa, MasterCard, Discover, and checks or money orders. If you are paying by check or money order, we will hold your order until we receive your check. Checks and money orders should be made payable to Our Herb Farm, LLC and sent to 17074 E 330 Road Chelsea, OK 74016.

Phone Orders
For phone orders, please have your order ready and your credit card information available before you call. For phone orders please call from 10:00 am to 6:00 pm Central Standard Time, Monday through Friday. If you are unable to reach us, please leave us your name and telephone number and we will call as quickly as possible to assist you.

Unfortunately we are unable to process orders left on our voicemail system. For phone orders, we accept Visa, MasterCard, Discover, and checks or money orders. If you are paying by check or money order, we will hold your order until we receive your check. Checks and money orders should be made payable to Bushyhead Botanicals and sent to 17074 E 330 Road Chelsea, OK 74016.

Changes to Orders and Cancellations.
We are not able to accept any requests for changes to submitted orders. Please review your cart carefully for order accuracy prior to submitting your order. Requests for cancellations must be made by calling us at contact us before 1:00 pm Central Standard Time on the day you submit your order. Requests for order cancellations received after this time will not be accepted.

Changes and cancellations for classes purchased online or by phone must be made at least 24 hours before the start time of the class in order to receive a refund. If you need to cancel a class registration, please call the shop, or eMail us.

Out of Stock Items.
If an item ordered is out of stock, we will ship the remainder of your order. You will not be charged for out of stock items. We do not maintain back orders. If an item is out of stock, please reorder once the item is back in stock, usually 1-2 weeks.

Order Discrepancies and Shortages.
If your order is received with any notable shortcomings, please contact us immediately, by eMail.

All discrepancies, shortages, broken merchandise and any requests for returns must be made within 30 days of the issued invoice date. Any requests for compensation or remediation will not be accepted after 30 days of the invoice date.

After placing my order, when should I receive my items?
Normally, orders ship in 1-2 business days after the order is placed. Once your order ships, it should arrive in 1-5 days, depending on where you live. Once your order ships, you will receive an email with a tracking number.

Do you ship outside of the United States?
At this time we only ship to Canada and the US. It’s possible we can ship to you, email us if you’re interested but we do not ship to the UK or EU at this time.

Bushyhead Botanicals is not responsible for taxes and duties imposed by your country. You are expected to pay taxes and duties upon receiving your package. Please ensure your shipping address is correct. Bushyhead Botanicals is not responsible for replacing packages that customers fail to pickup at their local postal service location due to custom delays.

What is your exchange/return policy?
Please see our Refunds and Returns page.

Do you do custom orders?
We are happy to discuss a custom order with you. Though we cannot always do so, we are happy to discuss the possibility with you, just send us an email.

I am concerned about sustainable packaging, can you tell me more about your packaging process?
We make our packages as eco-friendly as possible. All orders are packaged in repurposed or recyclable/reused paper to protect glass items. Liquid items have to go into a plastic bag in case of breakage, but it can be reused! Any bubble wrap that may be used is reused from packaging that we receive when we order supplies or is made from recycled materials. We encourage you to recycle and/or reuse any packaging and containers that you can!

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